Terms & Conditions

Order Procedure:

We are available on the phone from 8.00am to 3.00pm, Monday to Friday to answer any questions you may have.

Orders must be placed by 3.00pm on the previous working day to guarantee your order.

We are happy to process late orders however we cannot guarantee delivery time or specific food selection but we will endeavour to meet your requirements. You may alternatively arrange to collect your order from our bakery located at Eckington.

Order Confirmation (E-Mail only):

We will confirm your order following receipt by email. If you have not received confirmation from us within 24hrs, please call us on 01246 432311.

Order Amendment and Cancellation:

If you wish to amend your order, you must do this by 2.00pm the working day before delivery to guarantee the changes to your order.

If the order is cancelled less than four working hours before the scheduled delivery time, the full cost will be charged.

If your order exceeds £100.00 a cancellation fee will apply if less than 24 hours notice is given.

Deliveries:

We will discuss delivery options with you before you place your first order.

Routine deliveries are made Monday to Friday. Weekends and Bank Holidays are subject to special arrangement.

We will endeavour to deliver your order within the timeslot requested, however we cannot be held responsible for situations beyond our control.

Minimum Orders and Delivery Charge:

Free deliveries will be subject to a minimum order value of £50.00 plus VAT. If your order is less than £50.00 or you are situated outside our normal delivery area a surcharge may apply. Details will be provided at the time of order.

Substitutions:

We will endeavour to deliver your exact order but we do operate a fresh food policy and so reserve the right to substitute any product with a suitable alternative without prior notice should the need arise.

Website Imagery:

Some of the images on this website are used for illustration purposes only. We will not be held responsible should the food supplied not be presented in the same way as the images portray. All images in our gallery are our own photographs.